Help

Returns and refunds

Thirty days, no argument. If it doesn't fit the door, doesn't suit the room or simply isn't what you hoped, send it back.

The short version

You have 30 days from the day your order arrives. Items need to be unused and back in their original packaging. Tell us it's coming, post it, and the refund goes to your original payment method within three working days of it reaching us.

Who pays the postage

If the item arrived faulty, damaged or isn't what we described, we pay both ways and send you a prepaid label. If you've changed your mind, return postage is yours — usually £3.50 to £5 depending on size. We don't charge a restocking fee.

Exchanges

Wrong size is the most common reason people write to us. Message us with the measurement and we'll send the right length out as soon as the first one is on its way back. No need to wait for the refund to clear.

Start a return

  1. Message us with your order number and which item is coming back.
  2. We reply with the return address, or a prepaid label if the fault is ours.
  3. Post it and keep the receipt until the refund lands.
  4. Refund confirmed by email within three working days of arrival.
Message Us

Already posted it? Track an order shows the status of the refund too.